1)
What is your service area?
In a word - anywhere! Our primary market is North America.
Kel-West offers point to point service everywhere in Canada, plus
we deliver to any point in the US or Mexico from any point in
Canada. We also pick up from any point south of the border(s) for
delivery in Canada.
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2)
Can you handle overseas shipments?
Kel-West is able to facilitate delivery from your doorstep to
anywhere in the world, and back again! Over our twenty-five years
of business, we have shipped oil refining equipment from the
Middle East to Canada, Canadian lumber to the Far East, and many
more products to a variety of destinations.
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3)
How do you maximize payload weight?
We're able to handle heavier loads than many of our competitors
because our tractor and trailer units are made with state of the
art lightweight alloys that are tough and durable, but don't tip
the scales.
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4)
What is your maintenance schedule?
At Kel-West, we've staked our reputation on getting customers'
deliveries to their destinations on time, safely and on budget.
That's why we invest in regular top notch maintenance and
continuous safety checks on all of our units. We have one of the
best safety records in the business, and much of that is due to
the regular care we take of our vehicles.
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5)
How quickly can you service an order?
Depending on the circumstances, we can pick up your load within
five minutes, or up to a week. Of course, the more lead time you
give us, the more precisely we'll be able to fit into your
schedule. In fact, we're pleased to make an appointment for the
exact delivery time.
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6)
What if my order is urgent?
We provide Hot Shot service for loads that need to double the
daily distance. Our team driver system can travel up to 1,000
miles a day. That's a three day turnaround, coast to coast!
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7)
Do you carry partial loads?
Yes. Contact our dispatch or sales to facilitate your
less than full load.
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8)
Do you carry hazardous materials?
Kel-West does handle low level hasmats within Canada, but not in
the U.S.
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9)
What equipment do you have for handling glass and other
delicate shipments?
Kel-West has Air-ride trailers for sensitive machinery and
equipment. We also are able to provide B-Trains, Maxi and RGN Equipment.
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10)
What is your safety record?
Kel-West's has one of the lowest accident and
cargo claims rates in the business. Click here to see our safety
record compared with the rest of the industry.
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11)
What about insurance?
All of our equipment and cargo is fully insured.
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